Delivery & Returns

The French Soap Store Delivery & Returns

We send out all orders via Royal Mail 2nd class tracked. Orders are generally despatched on a Tuesday, Thursday or Saturday (during busy periods this will be increased to other days too) orders are packed by hand by Katie.

Unfortunately, we are finding that some deliveries are taking a long time due to the current climate. We are sorry about this but unfortunately this is out of control.

Free Standard UK delivery on orders over £50

If your order is over £50 you will automatically be offered free shipping at the checkout page.

For orders less than £50, standard UK postage and packing is £3.95

Frenchsoapstore.co.uk will aim to deliver any item in stock within 10 working days of accepting your order, unless otherwise stated on this website. Delivery dates are not guaranteed, unless we have stated otherwise in writing, although we shall make every reasonable effort to achieve this.

Returns Policy

We make every effort to make sure that the products and services we offer are of the best quality. If however, you receive items that you are not pleased with you can cancel your contract at any time up to 7 working days after the day of delivery. Please inform us by e-mail of your wish to cancel at info@frenchsoapstore.co.uk. You must ensure that the goods are unused and packaged adequately to protect against damage for their return journey.

Please return the goods promptly to facilitate a prompt refund. We will refund the cost of your original order minus the post and packaging which is at your own expense. Make sure you receive a tracking number from Royal Mail in case something should go wrong.